Privacy Policy

1.1 Discord Account Information

• User ID: Your unique Discord user identifier for authentication and service delivery
• Username: Your Discord username for personalized interactions and support
• Server ID: Guild identifiers where you use our bot for server-specific features
• Channel IDs: Voice and text channel identifiers for music streaming functionality

1.2 Premium Subscription Data

• Subscription Tier: Bronze, Silver, or Gold plan information
• Payment Information: Processed securely through third-party payment processors (we do not store payment details)
• Subscription Status: Active, expired, or trial status for feature access control
• Expiration Dates: For subscription management and renewal notifications

1.3 Usage Data

• Command Usage: Which bot commands you use for feature improvement
• Music Preferences: Your favorite tracks and playlists (stored locally on your servers)
• Language Settings: Your preferred language (Arabic/English) for localized responses
• Feature Usage: Which premium features you access for analytics

1.4 Technical Data

• Voice Channel Activity: Connection status for music streaming
• Server Configuration: Bot settings and permissions for proper functionality
• Error Logs: Technical issues for debugging and improvement (anonymized)
• Performance Metrics: Audio quality settings and streaming statistics

2.1 Service Provision

• Music Streaming: Connect to voice channels and stream audio content
• Premium Features: Enable advanced features based on subscription tier
• Playlist Management: Save and manage your personal music playlists
• 24/7 Mode: Maintain continuous music playback in designated servers

2.2 Communication

• Now Playing Messages: Send current track information to text channels
• Premium Notifications: Inform about subscription status and renewals
• Feature Updates: Announce new features and improvements
• Support Responses: Provide technical assistance when requested

2.3 Service Improvement

• Performance Optimization: Analyze usage patterns to improve audio quality
• Feature Development: Develop new features based on user needs
• Bug Fixes: Identify and resolve technical issues
• Analytics: Understand bot usage for better resource allocation

3.2 Security Measures

• Authentication: Discord OAuth2 for secure user verification
• Rate Limiting: Protection against abuse and spam
• Input Validation: Sanitization of all user inputs
• Error Handling: Secure error logging without exposing sensitive data

4.1 No Data Selling

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

• Discord API: For authentication and bot functionality
• Payment Processors: For premium subscription processing (they have their own privacy policies)
• Hosting Services: For secure data storage and bot operation
• Audio Streaming Services: For music content delivery

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety.

5.1 Data Access

• View Your Data: Request a copy of your stored information
• Update Information: Correct inaccurate or outdated data
• Export Data: Receive your data in a portable format

5.2 Data Deletion

• Account Deletion: Remove your account and associated data
• Selective Deletion: Remove specific data while keeping account active
• Automatic Cleanup: Data automatically deleted after subscription expiration (30 days)

5.3 Communication Controls

• Opt-out: Disable certain notifications and communications
• Language Preferences: Choose your preferred language for interactions
• Feature Controls: Enable/disable specific bot features

6.1 Discord Developer Policy

We fully comply with Discord's Developer Terms of Service, including:

• Respecting user privacy and data protection
• Not storing message content beyond operational needs
• Implementing proper data security measures
• Providing clear privacy policies

6.2 Data Minimization

• Only collect data necessary for bot functionality
• Do not access or store private messages
• Limit data collection to user and server identifiers
• Implement automatic data cleanup procedures

7.1 Retention Periods

• Active Users: Data retained while account is active
• Inactive Accounts: Data deleted after 90 days of inactivity
• Premium Subscriptions: Data retained for duration of subscription plus 30 days
• Error Logs: Retained for 30 days for debugging purposes

7.2 Automatic Cleanup

We automatically delete expired subscription data and inactive user information to minimize data storage and protect privacy.

Your data may be processed and stored in servers located outside your country. We ensure appropriate safeguards are in place to protect your data during international transfers.

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify users of significant changes through Discord notifications or website updates. Continued use of our service constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Discord Server: Join our support server
• Website: songbird.onl
• Bot Support: Use the `/support` command in Discord